Need help?

Do you have a problem with or a question about
Look through the frequently asked questions (FAQ)
to find the answer to your problem.

First, log into the platform at

On the menu bar, click SIGN UP.

Input your Actiris file number (also called ‘Ibis number’) and your postcode. Click Sign in.

Input your details: title, family name, first name, date of birth, email address (which will be your username), password and password confirmation. Click SIGN UP.

You will receive an activation email. You must click the link given in this email in order to activate your account. You are now enrolled.

To start learning, click MY COURSE on the menu bar. Input your username (email address) and your password.

The Actiris file number is your registration number with Actiris. This number is personal and contains both letters and numbers. You must provide this number when signing up to the site.

If you are registered with Actiris, you can find your file number on your notices, certificates, by phoning 800/ 35 123 or at an Actiris branch.

Your subscription to is valid for 12 months. After 12 months, we will check that you are still eligible (that is to say, if you are still a job seeker living in brussels and are still registered with Actiris). If this is the case, your subscription is extended for another 12 months.

After 12 months of learning, once you connect to the platform, we will automatically verify that you still meet the conditions to access the platform (a job seeker living in brussels and registered with Actiris) when you log in again. If you are still eligible, you can continue to use the platform for another 12 months. If you are no longer eligible, your access will not be renewed.

We are a team of IT e-learning specialists. Our team consists of professional tutors, web programming specialists and experienced teachers, all of which are accustomed to developing online learning solutions.

Technical questions

You access the lessons online, from any computer provided it has an internet connection and a web browser (Internet Explorer® from version 10 on, Edge®, Chrome®, Firefox® or Safari®).

To pursue the course, all you will need is a computer (Windows or Mac®) that has an internet connection and a web browser (Internet Explorer® from version 10 on, Edge®, Chrome®, Firefox® or Safari®). The platform is entirely online and does not require you to install any applications other than the Flash® plug-in to watch the videos.

To follow the lessons efficiently, we recommend you turn the sound on. However, the videos are subtitled and it is therefore possible to watch the lessons without the sound.

It is not necessary to have the Office applications in order to follow the course. provides a learning platform, which is entirely online. No software installation is necessary, except for Flash®. Thanks to Cloud technology, you will log into remote servers hosting the application you would like to learn to use.

Therefore, the only thing you need is an internet connection and a web browser (Internet Explorer® from 10 on, Chrome®, Mozilla® or Safari®).

Adobe® Flash® Player is a common application used to read multimedia content (video animation, sound…). It is free to install. The minimum version required is Flash® 10.2. Later versions would enable an even more efficient usage. If you do not have any of these versions, we advise you to download or update the application:

The platform is compatible with the most common operating systems: Microsoft® Windows® 7, 8 or 10, Mac OS X® 10.1; and web browsers available on the market: Internet Explorer® (from version 10 on), Edge®, Chrome®, Firefox® or Safari®.

The platform is only available from a PC or Mac®. It is not recommended to learn to use an office application from a smartphone or tablet.

The online learning platform is available all year, 7 days a week and 24 hours a day.

It is possible to sign up to the platform any time, any day, all year round. Once enrolled, the platform is accessible 24 hours a day and 7 days a week for a period of 12 months. The only condition is to be a job seeker living in brussels and registered with Actiris.

The activation email is automatically sent to the email address you provided when signing up, within a delay of 2 hours maximum after your enrolment. If you do not receive the email, it is possible that it was redirected to your Spam or Junk mailboxes. Check these boxes before anything else.

However, if you input the wrong email address when creating your account, the activation email will not reach you. In this case, we suggest you create a new account with the correct email address.

If despite all these possibilities, you are still unable to activate your account, please contact us via our tech support at and give us your name and username (email address).

You do not need to sign up more than once, as a single subscription will enable you to access the five applications available on the platform: Excel, Word, PowerPoint, Outlook and Access. However, you must to take each application’s placement test in order to access the training programme suited to your level of proficiency.

1. Launch the homepage at

2. On the menu bar, click MY COURSE. Input your username (email address) and the password you chose when signing up.
Then click Sign in.

3. You have now entered the lesson platform. You must first take the placement test corresponding to each application: Excel, Word, PowerPoint, Outlook or Access. When you have finished one of the tests, the platform provides a training programme adapted to your level. When clicking on the training programme, choose the module you would like to study. A dialogue box appears with a Launch the ENI module in the Cloud link, which is used to launch the virtual machine.
Please wait for the virtual machine to display the list of sub-modules before proceeding.

4. When the virtual machine is launched, you are in a new window, as if you were on a different computer, remotely. To display the learning topics, click the sub-module’s title. To access a topic, click its name.

5. When you have finished you learning session, click End the session at the top right of the page. This action closes the virtual machine and brings you back to the page listing your modules. You can move on to another module, look at the digital book or go back to study a different application.

6. If you would like to log out of the training platform, use the cross in the top right corner, next to your name.

7. If you would like to log out of the platform, click the 'My Account' button and select 'Log out'.

Go to

On the menu bar, click MY COURSE. Just below the areas used to input your username and password, there is a Forgot you password? link. Click this link and input the email on which you will receive an email to reset your password (valid for 24h).

To change your password, go to

On the menu bar, click MY ACCOUNT and choose LOGIN DETAILS.

No. Each access is nominative and non transferable. It only enables you to access your personal learning account.
The system automatically blocks any attempt to simultaneously log in with your login details.

It is not possible to download or print the lesson content at your disposal except for digital books, which can be printed page per page. You can also print your result sheets, which are available in your training portal, or download them in PDF.

Check that you have properly clicked the video. Then check that our internet connection is good enough.

Before anything else, check that your computer’s sound is on and that the volume is loud enough. If you are working with a headset, check that it is correctly plugged into the appropriate port. You may also launch a video on your computer to see if it is a general problem. automatically logs out users that have been inactive for 30 minutes. If it logs you out more frequently than this, do not hesitate to contact our tech support by clicking via the email address:

First, visit the website, which holds a great deal of information about the platform. There is FAQ (frequently asked questions) section, which may answer your questions. It is also possible to contact the tech support via email at or using the chat system, which is available via your training platform’s interface.

First, visit the website, which holds a great deal of information about the platform. There is FAQ (frequently asked questions) section, which may answer your questions. It is also possible to contact the tech support via email at

You can contact our team by email: They can answer your questions in English. They are available Monday to Thursday from 8.30am to 12.30pm and from 1.30pm to 6pm; and Friday from 8.30am to 12.30pm and from 1.30pm to 5.30pm (except 1st January, 1st May and 25th December). We also provide tech support service through a chat system, which is available on the training interface if you are pursuing a course. Outside the hours above, the chat system sends an email to our team who will process it when the service reopens.

If you are on a course, click END THE SESSION, which is located at the top right of your screen. If you are on the platform’s homepage, click the cross at the top right of the page, next to your name. is available in three languages: English, French and Dutch.

If you made a mistake in the provided email address when signing up, you will not be able to receive the account’s activation email and the platform will not validate your account. We advise you to sign up again, providing the correct email address. strictly respects privacy protection. The private data you have provided are only saved in order to process your requests and improve our platform’s content. Never will they be used for commercial purposes or passed on to third parties.

In order to access the courses, your account must be active. For this purpose, an activation email was sent to you, no later than 2 hours after you signed up. If you cannot find this email in your inbox, check your spam or junk mailboxes. If the activation email is not there, please contact our tech support by email at

Our platform supports several web browsers, including Internet Explorer® (from version 10 on) Edge®, Chrome® and Firefox® or Safari® on Mac®.

I have a Windows® computer

We suggest you install the latest versions of Firefox® or Chrome® To do so, follow the instructions on the page: How to Download and install Firefox on Windows, or on the page: Browse fast – Download Chrome.

If you already have one of these browsers and would simply like to update it, we suggest you go to one of the following pages: Update Firefox® or Update Chrome®.

If you would like to use Internet Explorer®, you will need at least version 10 (or a later version). If the displayed version is previous to version 10, please update your web browser, using the instructions of the Microsoft Update tool.

I have a Mac®

If you would like to install the Firefox® or Chrome® web browsers on a Mac®, follow the instructions from these links: How to download and install Firefox on a Mac or Browse fast - Download Chrome.

Our platform requires cookies.

If you are using Firefox®, follow the instructions on the page Enable and disable cookies that websites use to track your preferences.

If you are using Internet Explorer®, follow the instructions on the page Delete and manage cookies.

If you are using Chrome®, follow the instructions on the page Enable or disable cookies.

If you are using Safari®, follow the instructions on the page Manage cookies and web site data with Safari.

If you would like to activate cookies for our platform only, input the following addresses during the set up: and

Learning Office IT offers courses for five applications: Excel, Word, PowerPoint, Outlook and Access.

Yes. Once connected to the platform, you simply need to take the placement test corresponding to the application you would like study. When you have completed the test, you can access the corresponding course for your level.

You can access the placement tests once you have activated your account, using the link sent to you by email. These tests last about 15 minutes and will enable you to access a course adapted to your proficiency concerning the corresponding application. Once you have completed the questionnaire(s), you will receive an email to access your course within 2 working days. offers two training stages (Mastering the basics and Advanced features) for each application. Each course comprises modules, which are divided into sub-modules containing topics. Each topic covers a specific feature of the studied application. also offers a comprehensive digital book with a search engine making it possible to quickly reach the sought information.

An online course with is available everyday at any time. The course can be pursued from any computer and is unnecessary to install the Office suite. The assigned training programme is adapted to your level, which has been detected by the placement test. All the courses are entirely available on the platform: you can choose to view more basic lessons in order to revise basic skills or more advanced lessons to go further.

Your course starts with a video lesson, which has an audio commentary and subtitles. You are then asked to carry out an exercise, directly within the studied application. When you have performed the exercise, you can watch the solution, which is also a video with audio commentary and subtitles.

The learning platform’s real advantage is the fact that you carry out practical exercises directly within the studied application. The learning method is particularly reliable as it is not a simulation.

All the software’s features are taken into account and the learner can choose any method to carry out the exercise: using the right-click, a keyboard shortcut, the menu, a tool…

It is best to schedule regular sessions of 1 to 2 hours maximum (for example each Tuesday and Thursday). It is also important to be receptive during the session, in order to better focus. Broadly speaking, your progress will be mirror your commitment.

On your course’s homepage, click MY DASHBOARD (top right) in order to access the various statistics concerning your learning process. offers two stages for each available application:
• Mastering the basics
• Advanced features

For each application, your learning process starts with a placement test in order to find the course that best suits you. The placement test is a declarative test, which is quick and relevant and will give you access to the appropriate course according to your proficiency.

Phone tutoring and virtual classes are additional options that can be available to you after checking with your Actiris councillor and signing an agreement with Bruxelles Formation. Once your enrolment is confirmed, you will be contacted by our tutoring teams in order to set an appointment or to sign up to a class.

02 563 69 50 157
157 boulevard Adolphe Max - 1000 Bruxelles
Monday to Friday from 8.15am to 4.45pm

Information: and
0800 555 66 (free or charge)

You can contact the help desk
using the contact form below

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