Do you have a problem with or a question about PC-Skills.brussels?
Look through the frequently asked questions (FAQ)
to find the answer to your problem.
First, log into the platform at
On the menu bar, click SIGN UP.
Input your Actiris file number (also called ‘Ibis number’) and your postcode. Click Sign in.
Input your details: title, family name, first name, date of birth, email address (which will be your username), password and password confirmation. Click SIGN UP.
You will receive an activation email. You must click the link given in this email in order to activate your account. You are now enrolled.
To start learning, click MY COURSE on the menu bar. Input your username (email address) and your password.
The Actiris file number is your registration number with Actiris. This number is personal and contains both letters and numbers. You must provide this number when signing up to the
If you are registered with Actiris, you can find your file number on your notices, certificates, by phoning
Your subscription to
After 12 months of learning, once you connect to the
We are a team of IT e-learning specialists. Our team consists of professional tutors, web programming specialists and experienced teachers, all of which are accustomed to developing online learning solutions.
You access the lessons online, from any computer provided it has an internet connection and a web browser (Internet Explorer® from version 10 on, Edge®, Chrome®, Firefox® or Safari®).
To pursue the course, all you will need is a computer (Windows or Mac®) that has an internet connection and a web browser (Internet Explorer® from version 10 on, Edge®, Chrome®, Firefox® or Safari®).
To follow the
It is not necessary to have the Office applications in order to follow the course.
Therefore, the only thing you need is an internet connection and a web browser (Internet Explorer® from 10 on, Chrome®, Mozilla® or Safari®).
Adobe® Flash® Player is a common application used to read multimedia content (video animation, sound…). It is free to install. The minimum version required is Flash® 10.2. Later versions would enable an even more efficient usage. If you do not have any of these versions, we advise you to download or update the application:
The
The
The online learning platform is available all year, 7 days a week and 24 hours a day.
It is possible to sign up to the
The activation email is automatically sent to the email address you provided when signing up, within a delay of 2 hours maximum after your enrolment. If you do not receive the email, it is possible that it was redirected to your Spam or Junk mailboxes. Check these boxes before anything else.
However, if you input the wrong email address when creating your account, the activation email will not reach you. In this case, we suggest you create a new account with the correct email address.
If despite all these possibilities, you are still unable to activate your
You do not need to sign up more than once, as a single subscription will enable you to access the five applications available on the platform: Excel, Word, PowerPoint, Outlook and Access. However, you must to take each application’s placement test in order to access the training programme suited to your level of proficiency.
1. Launch the
2. On the menu bar, click MY COURSE. Input your username (email address) and the password you chose when signing up.
Then click Sign in.
3. You have now entered the lesson platform. You must first take the placement test corresponding to each application: Excel, Word, PowerPoint, Outlook or Access. When you have finished one of the tests, the platform provides a training programme adapted to your level. When clicking on the training programme, choose the module you would like to study. A dialogue box appears with a Launch the ENI module in the Cloud link, which is used to launch the virtual machine.
Please wait for the virtual machine to display the list of sub-modules before proceeding.
4. When the virtual machine is launched, you are in a new window, as if you were on a different computer, remotely. To display the learning topics, click the sub-module’s title. To access a topic, click its name.
5. When you have finished you learning session, click End the session at the top right of the page. This action closes the virtual machine and brings you back to the page listing your modules. You can move on to another module, look at the digital book or go back to study a different application.
6. If you would like to log out of the training platform, use the cross in the top right corner, next to your name.
7. If you would like to log out of the PC-Skills.brussels platform, click the 'My Account' button and select 'Log out'.
Go to
On the menu bar, click MY COURSE. Just below the areas used to input your username and password, there is a Forgot you password? link. Click this link and input the email on which you will receive an email to reset your password (valid for 24h).
To change your password, go to
On the menu bar, click MY ACCOUNT and choose LOGIN DETAILS.
No. Each access is nominative and non transferable. It only enables you to access your personal
The system automatically blocks any attempt to simultaneously log in with your login details.
It is not possible to download or print the lesson content at your disposal except for digital books, which can be printed page per page. You can also print your result sheets, which are available in your training portal, or download them in PDF.
Check that you have properly clicked the video. Then check that our internet connection is good enough.
Before anything else, check that your computer’s sound is on and that the volume is loud enough. If you are working with a headset, check that it is correctly plugged into the appropriate port. You may also launch a video on your computer to see if it is a general problem.
PC-Skills.brussels automatically logs out users that have been inactive for 30 minutes. If it logs you out more frequently than this, do not hesitate to contact our tech support by clicking via the email address:
First, visit the
First, visit the
You can contact our team by email:
If you are on a course, click END THE SESSION, which is located at the top right of your screen. If you are on the platform’s homepage, click the cross at the top right of the page, next to your name.
If you made a mistake in the provided email address when signing up, you will not be able to receive the account’s activation email and the platform will not validate your account. We advise you to sign up again, providing the correct email address.
In order to access the courses, your account must be active. For this purpose, an activation email was sent to you, no later than 2 hours after you signed up. If you cannot find this email in your inbox, check your spam or junk mailboxes. If the activation email is not there, please contact our tech support by email at
Our platform supports several web browsers, including Internet Explorer® (from version 10 on) Edge®, Chrome® and Firefox® or Safari® on Mac®.
I have a Windows® computer
We suggest you install the latest versions of Firefox® or Chrome®
To do so, follow the instructions on the page: How to Download and install Firefox on Windows, or on the page: Browse fast – Download Chrome.
If you already have one of these browsers and would simply like to update it, we suggest you go to one of the following pages:
Update Firefox® or Update Chrome®.
If you would like to use Internet Explorer®, you will need at least version 10 (or a later version).
If the displayed version is previous to version 10, please update your web browser, using the instructions of the Microsoft Update tool.
I have a Mac®
If you would like to install the Firefox® or Chrome® web browsers on a Mac®, follow the instructions from these links:
How to download and install Firefox on a Mac or Browse fast - Download Chrome.
Our platform requires cookies.
If you are using Firefox®, follow the instructions on the page Enable and disable cookies that websites use to track your preferences.
If you are using Internet Explorer®, follow the instructions on the page Delete and manage cookies.
If you are using Chrome®, follow the instructions on the page Enable or disable cookies.
If you are using Safari®, follow the instructions on the page Manage cookies and web site data with Safari.
If you would like to activate cookies for our platform only, input the following addresses during the set up: www.PC-Skills.brussels and www.eni-training.com.
Yes. Once connected to the platform, you simply need to take the placement test corresponding to the application you would like study. When you have completed the test, you can access the corresponding course for your level.
You can access the placement tests once you have activated your account, using the link sent to you by email. These tests last about 15 minutes and will enable you to access a course adapted to your proficiency concerning the corresponding application. Once you have completed the questionnaire(s), you will receive an email to access your course within 2 working days.
An online course with
Your course starts with a video lesson, which has an audio commentary and subtitles. You are then asked to carry out an exercise, directly within the studied application. When you have performed the exercise, you can watch the solution, which is also a video with audio commentary and subtitles.
The learning platform’s real advantage is the fact that you carry out practical exercises directly within the studied application. The learning method is particularly reliable as it is not a simulation.
All the software’s features are taken into account and the learner can choose any method to carry out the exercise: using the right-click, a keyboard shortcut, the menu, a tool…
It is best to schedule regular sessions of 1 to 2 hours maximum (for example each Tuesday and Thursday). It is also important to be receptive during the session, in order to better focus. Broadly speaking, your progress will be mirror your commitment.
On your course’s homepage, click MY DASHBOARD (top right) in order to access the various statistics concerning your learning process.
• Mastering the basics
• Advanced features
For each application, your learning process starts with a placement test in order to find the course that best suits you. The
Phone tutoring and virtual classes are additional options that can be available to you after checking with your Actiris councillor and signing an agreement with Bruxelles Formation. Once your enrolment is confirmed, you will be contacted by our tutoring teams in order to set an appointment or to sign up to a class.
Enrolment:
epnf@bruxellesformation.brussels
02 563 69 50 157
157 boulevard Adolphe Max - 1000 Bruxelles
Monday to Friday from 8.15am to 4.45pm
Information:
bruxellesformation.be and dorifor.be
0800 555 66 (free or charge)